Intergenerational Communications for the Paraprofessional

We live and work in a diverse world. One aspect of diversity is communicating with people from different generations. In a single day, we may interact with someone who is 80, 60, 35 or 22. Each person is part of a unique generation -- Matures, Baby Boomers, Gen X's or Gen Y's - with common experiences that shaped his or her values. Once we understand these attributes, we can appreciate and have better relationships with those we serve.

As caregivers and coworkers, we are more productive and satisfied when we can build bridges, not walls, between generations. This course examines issues and challenges related to intergenerational communications. Ethnicity, immigration and family dynamics are also integrated with widely-accepted research on the behaviors, perceptions and preferences of individuals from four generations. Caregivers will learn tips and techniques for connecting with others so they can be more effective in their roles.

This is a self paced course with knowledge check quizzes after each lesson. These non-graded quizzes allow you to check your understanding of the lesson objectives before proceeding to the next lesson. Each quiz must be completed for a Certificate of Course Completion will be generated.

This is a self-paced course with optional knowledge check quizzes after each lesson. These non-graded quizzes allow you to check your understanding of the lesson objectives before proceeding to the next lesson. After the final lesson you will be required to take the final exam. You must score 70% or higher to pass the course and obtain a certificate of completion.

  • Recognize similarities and differences in the way members of four generations think, behave and interact with others
  • Apply basic concepts of effective interpersonal communications with clients and coworkers of all generations
  • Identify the links between ethnicity (Native American and Latino), economic status, immigration, and generational characteristics
  • Understand challenges facing family caregivers.and how to improve communications with them regardless of their age
Contact Time

5.8 contact hour(s) based on 60 minute contact hour

Estimated Time

The estimated time for completion for this activity is 5.8 hours

Intended Audience

This course is designed to meet the continuing education requirements of healthcare paraprofessionals, such as homehealth aide, nurses aide and personal care attendants.

Washington State DSHS CE Approval Code: - CO1731715
Washington State Department of Social and Health Services approved this course for CONTINUING EDUCATION PURPOSES for long term care workers. 
Disclosure Statements:
Author Originating

Connie Kotke - Master of Business Communication

Connie Kotke is principal of Nautilus Communications LLC, a consulting practice dedicated to helping companies improve performance through proven employee communication and organizational development strategies. Equally at home in a corporate setting as she is in the classroom, Kotke devotes a good portion of her time teaching and mentoring students of all ages to help them achieve professional and personal success. <br><br> Prior to founding Nautilus, Kotke spent nearly 20 years leading brand and reputation management, internal communications, investor relations and marketing communications for various companies. She earned a Master of Business Communication degree from the University of St. Thomas and graduated summa cum laude from Concordia University with a Bachelor of Arts degree in Organizational Management and Communications. In addition to consulting, she is an adjunct instructor for graduate programs at Saint Mary's University in Minneapolis; develops and conducts a variety of continuing education courses for Minnesota State Colleges and Universities; publishes national articles and manuscripts, and coaches entrepreneurs as a consultant for the Minnesota Small Business Development Center.


Materials used in connection with this course may be subject to copyright protection. Retention of the materials for longer than the class term, unauthorized further dissemination of the materials, or use of copyrighted materials in any way other than intended for this class is prohibited by Copyright and Teach Act laws.


This course was developed with Rochester Community and Technical College's Continuing Education and Workforce Development Division located in Rochester Minnesota. Development was funded from the Minnesota State Colleges and Universities System.

Course Code
Course Category
Paraprofessional Health